Programme Advisor

Programme Advisor

Thông tin công việc

Responsibilities

Handle student enrolment

- Sign up students for courses

- Arrange payment for courses

- Check the inquiries

- Arrange class transfers

- Arrange school fee refunds

- Arrange school fee savings

- Assign classes and level placement for students

- Follow up company and private class payments by bank transfer

Handle programmes consultations and sales activities

- Introduce the company

- Clarify customers’ needs

- Give pre-consultations

- Get students’ information

- Arrange placement tests

- Deliver programmes / course consultations

Handle customer care activities

- Handle customer complaints, customer requests

- Update and follow up Customer Complaint Resolution Records

- Update waiting lists

- Follow up booking lists

- Do the telesales

- Email to customers as requested

Handle customer payment

- Receive customer payments

- Hand over cash balance to ACC/TTO

Administration tasks

- Manage students’ documents

- Makie reports: Visit, New Sales, Summer Courses…

Performance KPIs

- Sales: 40%

- Waiting day: 30%

- Revenue: 15%

- Re-enrolment: 15%

Qualifications

- Good product knowledge

- Sales orientation

- College/University graduated is an advantage

- Sales experience, including in counselling, advising and customer service

Yêu cầu công việc

- Good communication and persuasion skills

- Excellent interpersonal skills

- Team player, interacts well with people of all levels

- Strong sales and customer service focus

- Fluent in Vietnamese; English fluency is an advantage

- Familiar with MS Office

- Age range: 21 to 30

- Well presented

- Enthusiastic, professional and well-organized

- Ability to work independently as well as in a team

- Available for shift working

- Ability to work under pressure

- Outgoing personality and self motivated

Địa điểm

Hồ Chí Minh


Trình độ


Phòng ban

English Language Training (ELT)


Thông tin liên lạc

Trụ sở chính - Nhân sự
Tel: +84 3 521 8788 – Ext.1969


Email

vacancies@ilavietnam.edu.vn