Customer Care Officer

Customer Care Officer

Thông tin công việc

Responsibilities

Course Administration

- Prepare and maintain class folders

- Manage class information

- Update parents/ students with course progress

- Input results

- Prepare letters/certificates

Exam organisation

- Suggest students for Cambridge exam

- Organise revision

- Support students on the exam date at ILA or at the location arranged by Department of English Training (DoET)

- Inform students of results

Materials management

- Check and update teaching resources such as speaking cards, tests

- Prepare materials for students

- Prepare materials inventory

Classroom management

- Room arrangement

- Change or book room as requested

Customer Service

- Support with organising events/ activities for students

- Handle students’ requests/ complaints on a daily basis

Re-enrolment

- Visit class for reservation deadline

- Handle telesales for class re-enrolment

- Follow up with students’ re-enrolment

Other tasks are included for CCO who is in charge of Inventory:

Quarterly forecast:

- Prepare based on PR-Inventory Management and get verification from DM

- Input to inventory database and get approval from CM

Monthly order:

- Prepare and get approval from CM/DM

- Follow up with ADM/HO on receiving

Delivery to customers:

- Prepare based on no. of students and classes opening

- Deliver to FO and TSC upon request

- Deliver directly to customers when needed

Inventory management:

- Manage and make sure the stock in good condition and well-arranged

- Prepare monthly report and input in database

- Conduct inventory checking under supervision of DM/CCS

Other tasks assigned by DM

Qualifications

- Undergraduate, qualifications in English and education are preferred

- Experience working in customer service or administration in foreign invested companies.

Yêu cầu công việc
  • Ownership
  • Communication skill
  • Problem solving skill
  • Good communication in both English and Vietnamese (at least Pre-intermediate 4 level)
  • Familiar with MS Office
  • Be able to work on shift
Địa điểm

Hồ Chí Minh


Trình độ


Phòng ban

English Language Training


Thông tin liên lạc

Trụ sở chính - Nhân sự
Tel: +84 3 521 8788 – Ext.1969


Email

vacancies@ilavietnam.edu.vn